Cancellation Policy.

Plans change — we understand. This page explains how to modify, reschedule, or cancel a reservation with TDF Transportation, and what to expect when your itinerary shifts. Specific cancellation timeframes and any applicable fees are provided in writing at the time your reservation is confirmed.

Requests to change pickup time, drop-off location, additional stops, passenger count, or vehicle type are accommodated whenever possible. Contact our team as early as possible so we can confirm availability and update your reservation. Changes may affect pricing.

Day-of adjustments — additional stops, extended waiting time, or route changes — can often be handled directly with your chauffeur or dispatch. Additional charges may apply for modifications made after the trip has started.

Cancellation timeframes and any applicable fees will be provided when your reservation is confirmed. To cancel, please contact TDF Transportation by phone or email as early as possible. Written confirmation of your cancellation will be provided.

We keep customers informed with reservation confirmations, pre-trip reminders, and driver details in advance of pickup. If you need to reach us urgently, our team is available 24 hours a day at (702) 793-3452.

A no-show occurs when a passenger cannot be located at the confirmed pickup location after our chauffeur has arrived and waited a reasonable grace period. No-show conditions and any applicable charges are disclosed at the time of booking.

Safety is our first priority. If severe weather affects our ability to operate safely, we will contact you as soon as possible to discuss options such as rescheduling, adjusting the route, or issuing a service credit where appropriate.

Long-distance reservations involve additional planning, driver logistics, and vehicle scheduling. Change and cancellation terms for long-distance trips may differ from local reservations and will be disclosed at the time of booking.

For airport pickups, please share your flight information in advance so we can monitor arrival times and adjust accordingly. Notify us as soon as possible of significant flight changes or cancellations.

Any refund eligibility is determined based on the specific terms disclosed at the time of your reservation and the circumstances surrounding the change or cancellation.